RELOCATE ME TERMS AND CONDITIONS
1. INTRODUCTION
Welcome to Relocate Me (“Relocate Me)”, “Our(s)”, “Us”, “We”), a Mobility and Destination Services Company located in Dubai, United Arab Emirates & Saudi Arabia, a company which provides local and international relocation services. These Terms and Conditions (“Terms”) are intended to make you aware of Your legal rights and responsibilities with respect to Your access to, and use of, the Website. We shall refer to the end-user of the Website as “You”, “Your”, “User(s).”
Please read these Terms carefully as by using this Website, you confirm that you have accepted the Terms of use and that you will comply with them. If you do not agree to these Terms, you must not use our Website. Upon accessing the Website, including any version of this Website and/or App that has been amended to geographically suit its Users, you will be asked to consent to being bound by these Terms as well as our Privacy Policy (“Privacy Policy’’) Users are hence advised to review these Terms and our Privacy Policy prior to their use of the Website. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to Your use of the Website.
2. DEFINITIONS
In these Terms and Conditions, the following terms shall have the meanings hereunder assigned to them:
“Account” means the Account you create using Your electronic mail (email) account to access the Website and/or App;
“Applicable Law(s)” means the relevant commercial and/or digital laws of the United Arab Emirates, General Data Protection Regulation and any other country or region from where you are accessing the Website;
“Content” means any information, texts, links, graphics, photos, audio, videos, data, code, or other materials, or arrangements of materials that you can view on, access, or otherwise interact with through the Website;
“External Sites” has its meaning given to it under clause 3.6 below;
“General Data Protection Regulation” is referred as GDPR;
“Intellectual Property” means all (i) patents, improvements thereof, patent applications and registrations, inventions (whether patentable or not) (ii) trademarks, trade names, trade-mark applications and registrations service marks, domain logos and designs; (iii) copyrights, copyright applications and registrations; (iv) trade secrets, know-how, and other Intellectual Property; and (v) computer systems and applications software, including all documentation and modifications thereof;
“Minor” means an individual below 18 years old;
“Policies” means any terms, conditions, and policies (separate from these Terms), made available on the Website;
“Service’’ means City Orientation, Home Search, School Search, Settling-in-Services, Immigration support and Departure services.
“Site” means the place where the Plant is to be installed, including as much of the surrounding area as is necessary for unloading, storage, and internal transport of the Plant and installation Equipment;
“Terms” means the terms of these Terms and Conditions;
“Users” means the Account holder or the Users of the Website;
“VAT” refers to the applicable value added tax;
“Website” refers to www.relocateme.ae owned by Relocate Me;
“Working Hours” means from 9 am to 5 pm (GST) and;
“Works” means the destination services to be provided by the Company, which may include but are not limited to home search assistance, school search, area orientation, settling-in services, immigration support, and departure services.. If the Works shall be according to the contract to be taken over by separate sections intended to be used independently from each other, these conditions shall apply to each section separately. The term “Works” shall then refer to the section in question.
3. USE OF THE WEBSITE
3.1. In order to use and access certain features of the Website, the User may create an Account using their email address. In order to create an account on our Website, the User must provide complete and accurate information, and warrant to update such information as and when required. The User must keep their password confidential and is solely responsible for maintaining the confidentiality and security of their own Account, all changes and updates submitted through their Account, and all activities that occur in connection with their Account. The User is encouraged to use strong eight (8) character passwords, with a combination of upper-case and lower-case letters, and numbers.
3.2. In creating an Account, you represent and warrant that all information provided to us in such process is true, accurate, and correct, and that you will update Your information as and when necessary, in order to keep it recent. You may not impersonate any person or entity, create, or use an Account for anyone other than Yourself, provide an e-mail address other than Your own, provide or use false information to obtain access to the Website that you are not legally entitled to claim, or otherwise mislead as to the origin of a card or other content. You acknowledge that any access to the Website using falsely claimed Accounts may cause us, or third parties, to incur substantial economic damages and losses for which you may be held liable and accountable.
3.3. The User represents and warrants that you are at least eighteen (18) years of age and are able to enter into legally binding agreements.
3.4. We reserve the right to amend these Terms at any time without prior notice, and the Users’ continued use of the Website following the amendments represents the Users’ agreement to be bound by the Terms as amended. It is hence the responsibility of each User to review these Terms regularly while using the Website.
3.5. We may, from time to time, decide to change, update, or discontinue certain features of the Website.
3.6. The Website may include advertisements with external links on third-party websites (“External Sites”). We do not investigate, review, endorse, represent, or control the content of any External Sites, unless otherwise expressly stated in these Terms. We shall not be held responsible or assume any liability towards the content displayed on External Sites. External Sites may collect Your data, send cookies, solicit personal information or otherwise, and you are responsible for reviewing the External Site’s terms and conditions and privacy policy and you hereby acknowledge that you access, browse, link, and/or bookmark the External Sites at Your own risk.
3.7. Some Content you see or otherwise access on, or through the Website is used for commercial purposes, you agree and understand that we may place advertising and promotions on the Website.
3.8. In the event of any breach or violation of any Terms hereunder, Relocate ME reserves the right to pursue legal remedies available under the Applicable Law(s).
3.9. The material on this Website, unless expressly stated otherwise, this information does not constitute an offer or inducement to enter into a legally binding contract and does not form part of the Terms for such Services.
3.10. You consent that should you decide to link and integrate Your email account with Relocate ME.
3.11. You retain the option to grant access to one or more of Your email accounts by explicitly consenting to each account individually. It is important to note that Your consent for any of the aforementioned actions is entirely voluntary, and you may discontinue email account access at any time.
3.12. We do not access, open, or read personal emails.
3.13. We may obtain supplementary information about you, including data intended to aid in the detection of fraud and safety concerns, from third-party service providers and partners. This information may be combined with data we already possess. Additionally, information about Your activities and experiences, as well as interactions, may be received from partner advertising networks.
3.14. The information is not intended to be taken as advice. The information on this Website is general in nature and should not be considered as personalized advice for industrial Equipment.
3.15. You are solely responsible of your own due diligence and making any decisions that may impact the repair of the Equipment and restoration of the Production.
3.16. This is not an offer, solicitation of an offer, or advice to use the Relocate ME Services.
4. USERS DEFAULT
4.1. Pursuant to clause 4.6, if You anticipate that You will be unable to fulfil, in a timely manner, Your obligations necessary for carrying out the repair of the Equipment or restoration of the Production, You shall promptly notify Us in writing, stating the reasons and a revised timeline.
4.2. Provided that You fail to notify Us, then We may at Our own discretion choose to cancel the Service. Provided that any costs incur during the process, You shall pay Us.
5. PRICES
The prices stated in the quotation are fixed and exclusive of VAT. Such prices do not include installation or materials for this purpose unless specified in the quotation.
6. TERMS OF PAYMENT
You shall pay Us within thirty (30) days of invoice date.
7. RISK OF LOSS
7.1. You shall bear the risk of loss or damage as a result of any Works or Services being provided.
8. REMEDIES
If You default in paying or performing any of Your obligations, or becomes subject to insolvency, receivership or bankruptcy proceedings, or makes an assignment for the benefit of creditors, or any Product, and/or Spare Parts is misused or substantially damaged, or You, without the prior written consent of Relocate ME, sells, transfers, leases or mortgages the same, or moves it to another site, or any lien is place thereon, or other persons acquire an interest therein, or it is seized or attached by process of law, then in any such event, We, with or without notice, may treat all amounts owing by You, regardless of maturity date, to be immediately due and payable (subject to such credits as required by law); and when You are in default, We may repossess any Product, and/or Spare Parts by any means available as per the Applicable Law.
9. INTELLECTUAL PROPERTY
Any consultants engaged by Us for any period of time shall be subject to this Clause in its entirety for the duration of work and for a period of two (2) years thereafter.
9.1. All Intellectual Property rights in and to the Works and Services, including but not limited to client names, details, operations, designs, drawings, specifications, software, documentation, and any related technical information, whether registered or unregistered, shall remain the exclusive property of Us. Nothing in these Terms shall be construed as transferring any such rights to You, except for a non-exclusive, non-transferable license to use the Spare Part for its intended purpose in connection with the Works.
9.2. The Consultant agrees that any and all Work Product (as defined below) shall be the sole and exclusive property of the Client. The Consultant hereby irrevocably assigns to Client all right, title and interest worldwide in and to any deliverables specified in a Project Assignment (“Deliverables”), and all rights, title, interest of every kind and nature whatsoever, whether now known or unknown, in and to any intellectual property ("Intellectual Property"), including without limitation any ideas, inventions (whether or not patentable), designs, improvements, discoveries, innovations, patents, trademarks, service marks, trade dress, trade names, trade secrets, works of authorship, copyrights, films, audio and video tapes, other audio and visual works of any kind, scripts, sketches, models, formulas, tests, analyses, software, firmware, computer processes, computer and other applications, creations, properties, and any documentation or other memorialization containing or relating to the foregoing, in each case discovered, invented, created, written, developed, taped, filmed, furnished, produced, or disclosed by or to the Consultant in the course of rendering services to the Client (the “Work Product”) shall, as between the parties hereto, be and remain the sole and exclusive property of the Client for any and all purposes and uses whatsoever, and the Consultant and his successors and assigns shall have no right, title, or interest of any kind or nature therein or thereto, or in or to any results and proceeds therefrom. The Client shall have all right, title, and interest in such Intellectual Property, whether such Intellectual Property is conceived by the Consultant alone or with others and whether conceived during regular working hours or other hours. For the avoidance of doubt, the Consultant must treat all Confidential Information as the Client’s trade secret, even if it is not registered in such a manner under prevailing laws.
9.3. Nothing in this Agreement shall be construed as granting any rights under any patent, copyright or other intellectual property right of the Client, nor shall this Agreement grant Consultant any rights in or to the Client’s Confidential Information, except the limited right to use the Confidential Information in connection with the (“Scope of Service”).
9.4. As requested by the Client and only with respect to Work Product / Intellectual Property created by Consultant for the Client, the Consultant shall take all steps reasonably necessary to assist the Client in obtaining and enforcing in its own name any such Intellectual Property right. Consultant’s obligation to assist the Client shall continue beyond the termination of Consultant’s relationship with the Client.
9.5. The Consultant makes, and agrees to make and execute, any assignment necessary to perfect the Client's right, title, and interest in Work Product/Intellectual Property, and agrees to perform any act reasonably requested by the Client in furtherance of any such assignment, and/or of perfecting the Client's rights in Work Product / Intellectual Property.
9.6. Consultant retains no rights to use the Work Product and agrees not to challenge the validity of Client’s ownership of the Work Product.
9.7. If the Consultant has any rights, including without limitation “artist's rights” or “moral rights,” in the Work Product that cannot be assigned, Consultant hereby unconditionally and irrevocably grants to Client an exclusive (even as to Consultant), worldwide, fully paid and royalty-free, irrevocable, perpetual license, with rights to sublicense through multiple tiers of sublicensees, to use, reproduce, distribute, create derivative works of, publicly perform and publicly display the Work Product in any medium or format, whether now known or later developed. In the event that the Consultant has any rights in the Work Product that cannot be assigned or licensed, the Consultant unconditionally and irrevocably waives the enforcement of such rights, and all claims and causes of action of any kind against the Client or the Client’s customers.
9.8. The Consultant agrees not to use or incorporate into Work Product any intellectual property developed by any third party or by the Consultant other than in the course of performing services for Client (“Pre-existing IP”).
9.9. In the event the Consultant uses or incorporates Pre-existing IP into Work Product, Consultant hereby grants to Client a non-exclusive, perpetual, fully paid and royalty-free, irrevocable and worldwide right, with the right to sublicense through multiple levels of sublicensees, to use, reproduce, distribute, create derivative works of, publicly perform and publicly display in any medium and format, whether now known or later developed, such Pre-existing IP incorporated or used in Work Product.
9.10. In no event will the Consultant incorporate into the Work Product any software licensed under the GNU Licenses, General Public License (GPL) or Lesser General Public License (LGPL) or any similar “open source” license. Consultant represents and warrants that Consultant has an unqualified right to license to Client all Pre-existing IP as provided in this section.
9.11. The Consultant shall not, directly or indirectly, use any contacts, opportunities, information, or resources introduced or facilitated by the Client for her own benefit or the benefit of any third party without the prior written consent of the Client.
9.12. The Consultant shall not, for any reason, directly or indirectly, for themselves or for the benefit of any other individual, company, or entity:
(a) Solicit or attempt to solicit any customer, client, lead, supplier, vendor, or prospect of the Client;
(b) Induce or attempt to induce any employee, contractor, or consultant of the Client to terminate or modify their relationship with the Client;
(c) The Consultant acknowledges that the restrictions under this clause are reasonable and necessary to protect the legitimate business interests of the Client, including its goodwill, commercial relationships, confidential information, and staff investments.
Breach of this clause shall render the Consultant liable for all damages, legal fees, and equitable relief (including injunctive relief) as may be awarded by a competent court.
10. PRIVACY POLICY
10.1. In order to provide the Service, we need information about You, and We only use Your information when we have a legal basis to do so. Please refer to our Privacy Policy to help You understand what information We collect, how We use it, and what choices You have when You use Our Website.
10.2. We adopt standard data collection, storage, processing practices, and security measures in accordance with federal laws of the United Arab Emirates, and GDPR in order to protect against unauthorized access, alteration, disclosure, or destruction of Users’ data stored on Our Website.
10.3. You agree and acknowledge that We reserve the right to change these general practices at any time and at Our sole discretion.
11. LIMITATION OF LIABILITY
11.1. In no event, shall We be liable for anticipated or lost profits or for damages on account of negligence or for direct, proven, incidental or consequential damages.
11.2. You understand and agree that in no event shall the officers, directors, employees, agents, or licensors of Relocate ME shall be held liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection to any Service, including, but not limited to, any damages resulting from loss of use, data, or profits, whether or not we have been advised of the possibility of such damages, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these Terms, or from: (1) the use or inability to use the Website or Service; (2)inaccurate information provided on the Website; or (3) any other matter related to the Website, AI System , Content, whether based on warranty, Intellectual Property, contract, tort (including negligence), Service liability or otherwise.
11.3. We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect Your computer and mobile Equipment, programs, data, or other proprietary material due to Your use of Our Website or Your downloading of any material posted on it.
11.4. We shall not be held responsible for the quality, accuracy, or legitimacy of any information provided by Our AI System and/or Us to You through the Website. You hereby acknowledge and agree that Your acceptance of information provided by Us is of Your own choice and We shall not be held liable for any loss or damage resulting from Your reliance on any information, conversations outputted by Our AI System, Services or Content thereof made available to You.
11.5. You agree that You will not bring any claim against Us or any of Our officers, directors, employees, agents, and licensors in respect of any losses You suffer in connection to the Website or these Terms.
12. INDEMNITY
You agree to indemnify, defend, protect, and hold each of Us and Our respective officers, directors, employees, agents, and licensors, harmless from and against any/all claims, actions, demands, liabilities, settlements, lawsuits, and costs of every kind pertaining to any violation of the law or these Terms, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, Your access to, or use of the Website and Service, or Your violation of these Terms.
13. VIOLATIONS
13.1. If We become aware of any possible violations of these Terms by You, then We reserve the right to investigate such violations. If, as a result of the investigation, We suspect or have reason to believe that criminal activity has occurred, then We shall refer the matter to any relevant applicable legal authorities.
13.2. We are entitled, except to the extent prohibited by the Applicable Law(s), to disclose any information or materials on the Website, to:
i. Comply with Applicable Law(s), legal process(es), or governmental request(s);
ii. Enforce the Terms;
iii. Respond to Your requests for customer Service, provided no confidential information is being divulged (customer Service will only have access to details that will aid them in responding to queries regarding Your Order(s), Account, or access to the Website and/or App); or
iv. Protect the rights, property, or personal safety of Relocate ME, its Users, or the public, and all enforcement or other government officials, as We in Our sole discretion deem to be necessary or appropriate.
13.3. In the event that You have violated these Terms, We can temporarily suspend Your Account or indefinitely terminate the Account at Our sole discretion.
14. SEVERABILITY
If any court or competent legal authority decides that any of the provisions or paragraphs of these Terms are invalid, unlawful, or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by the Applicable Law(s).
15. WAIVER
15.1. If We fail to insist upon strict performance of any of Your obligations under these Terms, or if We fail to exercise any of the rights or remedies to which We are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve You from compliance with such obligations.
15.2. Waiver by Us of any particular default(s) will not constitute a waiver of any subsequent default(s).
16. THIRD-PARTY RIGHTS
These Terms are between You and Us. No other third-party shall have any right to enforce any of its terms, unless expressly stated in these Terms, or as authorized in writing by Us.
17. FORCE MAJEURE
17.1. We shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control including, but not limited to, acts of God, internet failure, malfunction of data/database/software, Service errors, updates to the Website (including, but not limited to, maintenance, repairs, bugs, fixtures, and any other technical issues on the Website), or otherwise, fire, flood, severe weather, explosion, war, riot, civil commotion, act of terrorism, industrial dispute (whether or not involving Relocate ME’s employees), epidemics, pandemics, lockdowns, cancellations due to outbreaks of viruses, or acts of local or central government or other competent authorities.
17.2. We reserve the right to postpone, cancel, or provide a refund as it deems fit in the event of a force majeure. Any refunds are subject to Our sole discretion.
18. GOVERNING LAW AND JURISDICTION
19. These Terms shall be governed by, and construed in accordance with the laws of the Dubai International Financial Centre (“DIFC”), and Parties agree to submit any dispute or disputes arising hereunder to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (“the DIFC Courts”) in the English language.
20. CONTACT INFORMATION
For further inquiries or comments about Relocate Me’s Website, or these Terms and Conditions, please contact Us at info@relocatemegcc.com.
Last Updated: 1st of Jan 2024